Avoid the hassle of paper claim forms. Sign up for direct deposit and online claims submissions , if they're available in your plan. Claims submitted either through the my Sun Life mobile app or through the web are usually settled promptly.
If approved, any reimbursement amount is usually deposited into your bank account within 2 business days, if you’re signed up for direct deposit. You must be signed up for direct deposit in order to submit claims through the my Sun Life mobile app.
Other claims can take up to 15 business days, depending on the type of claim, your account, plan or policy.
Sign in to my Sun Life. Not registered yet? Take a few minutes to register now.
Note: It's important for us to keep your personal information secure. That's why we may send you a temporary password by mail, typically in 3 to 5 business days. Once you've registered and you have your password, you can sign in to my Sun Life to find forms, and submit and track your claims. Sign in help
Can't submit a claim online? You can print out a paper form with your personalized information and contract number.
To get your claim forms:
Not registered yet? Take a few minutes to register now. You can also contact us.
Your employer or organization may not have personalized claims forms. If so, you can find the most popular non-personalized group claims forms here.*
Dental claim – standard claim form (DENT-E)
Use this form when you want to submit a dental claim under your regular dental coverage.
Dental claim – health spending account claim form (DENT-HSA-E)
Use this form when you want to submit a dental claim under your health spending account.
Extended health care – standard claim form (EHC-E)
Use this form when you want to submit medical expenses and services claims under your regular extended health-care coverage
Extended health care – health spending account claim form (EHC-HSA-E)
Use this form when you want to submit medical expenses and services claims under your health spending account.
Long-term disability (LTD) – plan member package
Use these forms when you want to submit an LTD claim.
Short-term disability (STD) – plan member package
Use these forms when you want to submit an STD claim.
Salary continuance – plan member package
Use these forms to report an absence under salary continuance services.
Attending Physician Statement – disability claim (020-3485-STD-LTD)
Use this medical form to submit a short-term disability claim.
Use this medical form to submit an LTD claim.
*Most employers and other organizations let you submit your claims online, or they give you personalized forms that help speed up the process.
What if your group plan uses personalized forms but you submit a claim on a non-personalized form anyway? Then the same terms and conditions as the ones on your employer's or organization's personalized form will apply.
Not sure if this applies to you? Please sign in to my Sun Life to get your plan's forms, or contact your employer. Not registered online yet? Take a few minutes to register now.